TextNow Loyalty Program Terms

Welcome to the TextNow Loyalty Program (the “Program”) offered by TextNow, Inc. (“TextNow”). We’re glad you’re here, and we hope you enjoy everything the Program has to offer. These Terms apply in addition to, not instead of, our Terms of Use.

Please note that the Terms of Use requires that you arbitrate claims you may have against TextNow that are related to this Program, which means that you cannot bring claims against TextNow in court, and confirm your agreement to a class action waiver in arbitration.

1. Who is Eligible

The Program is open to individuals who are residents of the United States or Canada. In order to participate, you must be at least 13 years old, or if you live in the Province of Quebec, at least 14 years old, or if you live in the States of California, Montana, or Oregon, at least 16 year old, (with consent of a parent or legal guardian if you are under the legal age to enter into a contract in your local jurisdiction).

2. How to Register

Click on the Loyalty Program tab in the TextNow app and follow the instructions to register to the Program account (your “Account”). There is a limit of one (1) Account per person and Accounts cannot be shared or transferred.

You are responsible for maintaining the security of your Account, and you are responsible for all activities that occur under your Account. If you believe your Account has been compromised at any time, you must notify us immediately by sending an email to [email protected].

3. How to Earn Points

There are several methods you can earn Points in the Program. For a list of current methods to earn Points, click here (Must have Textnow App installed to open link). Please note that we reserve the right to change these methods at any time.

You are responsible for ensuring that the Point balance in your Account is correct. If you believe that you did not receive Points or that there is some other error in your Account, you must contact us by contacting technical support at www.textnow.com/contact within five days of the date you expected to earn the Points. We will investigate any issues, but TextNow’s good faith determination of the amount of Points you should have shall be final and binding.

4. How to Redeem Points

There are several methods you can redeem Points in the Program. For a list of current methods to redeem Points and the Reward Items for which you can redeem those points, click here (Must have Textnow App installed to open link). Please note that we reserve the right to change these methods and the Rewards Points at any time.

Points will be automatically deducted from the Points balance on your Account immediately upon redemption. Redemptions of Points are final, so once you redeem Points, the transaction cannot be reversed and you cannot get a refund of your Points.

5. Expiration of Points

All unredeemed Points will automatically expire six months after the calendar month in which they were earned.

6. Modifications and Termination

We reserve the right to modify any of the terms and conditions governing the Program at any time –including, but not limited to, the methods to earn Points, the number of Points you can earn, the rules for redeeming Points, the Reward Items for which you can redeem Points and the corresponding Point values, and the expiration of Points – with or without notice, even though these changes may affect your ability to earn or redeem Points. Unless we tell you otherwise, modifications are effective immediately upon posting of the updated Terms. We also reserve the right to suspend or terminate the Program (in part or in its entirety) at any time, for any reason. If we do terminate the Program, we will notify you by email.

Your continued participation in the Program constitutes your acceptance of any changes we make to these Terms. You are responsible for remaining knowledgeable about any changes we may make to these Terms. The most current version of the Terms will be available on www.textnow.com/legal/loyalty-program-terms and will supersede all previous versions of the Terms.

If you don’t agree to any change we make, or at any point you decide that you no longer want to participate in the program, you can terminate your Account following the instructions in Section 7. Please note that if we do that, you will not be able to use any of the Points or other benefits you have accumulated.

7. How to Stop Participating in the Program

If you no longer wish to participate in the Program, you can do so by no longer taking any action and your points will expire as defined in Section 5.

8. General Terms

If we suspect that you have failed to comply with these Terms, no longer meet the eligibility requirements, engaged in fraudulent or inappropriate activity, or otherwise attempted to manipulate or unfairly benefit from the Program, as we determine, in our sole discretion, we reserve the right to terminate your Account, prohibit you from participating in the Program, and take appropriate legal action. If we terminate your Account, you will not be able to use any of the Points or other benefits you have accumulated.

By participating in the Program, you agree to release and hold TextNow, its parent, subsidiary, and affiliate entities, and their respective officers, directors, employees, and agents, and their service providers and contractors harmless from and against any claim or cause of action arising out of participation in the Program, including, but not limited to any technical errors that may prevent you from participating in the Program, earning Points, or redeeming Points.

By participating in the Program, you agree to receive messages about the Program. If we need to communicate with you about the Program, we’ll send a message to the email address associated with your Account. If your email address changes after you register for the Program, you are responsible for promptly updating your Account.

Points have no cash value, are issued for promotional purposes only, are non-transferable, cannot be bartered, exchanged, or redeemed for cash, do not constitute your property, may not be combined with Points in other Accounts, and may not be transferred or assigned to any other person, entity, trust, or estate.

9. Questions?

If you have any questions about the Program, please check our FAQ, and you may find an answer there. Otherwise, you can contact our Technical Support at www.textnow.com/contact.