You have coverage when you’re connected WiFi or have Sprint cellular coverage in the US. Sprint cellular coverage within the US can be found by clicking here. Coverage with our service is better than traditional carrier coverage, as it includes any location you have WiFi where traditional phone service may be unavailable.
Which network does TextNow mobile phone service use?
TextNow uses your WiFi connection first, when it is available (even for text & calls). When there is no WiFi connection, TextNow will use Sprint's nationwide 2G voice, 3G, and 4G network.
Is there a contract associated with the plan?
All plans have no contract and you may cancel your plan whenever you like without any penalty and additional charges.
Do I need to get the monthly plan? Can I just buy the device?
All devices require the monthly plan for it to work.
Does my data get used when I'm on WiFi?
When you are on WiFi, data does not get used at all.
Will I be charged overage fees when I use up my 4G/3G data?
You will never be charged overage fees. You will be prompted with an option to upgrade to the next plan before you hit your limit. Should you choose not to upgrade, your data service will be available at 2G speed until the next billing cycle. You still can use your device at full speed on WiFi.
What is your return policy?
You may return your device for a full refund including shipping and service fees within 30 days from the date of purchase. The device must be returned with its original packaging and accessories and be in new condition in order to qualify for a full refund.
Is there a warranty?
All devices comes with a 1 year warranty. Should something go wrong with your device, we will send you a replacement free of charge. Physical and water damage is not covered by the warranty. You will need to have an active subscription in order to activate the warranty process.
Does TextNow work internationally?
TextNow will work internationally when connected to a WiFi network. However, 3G and 4G data will not be available when you travel internationally.
How do I pay my bill once I sign up?
When you sign up, auto-billing is setup with the credit/debit card you used. This means your credit/debit card will be billed every month automatically until you cancel your plan. Should you need to change your billing information or cancel your plan, you can call us at 1-888-250-5255.
Can I port in my own phone number?
We are able to port in most phone numbers into TextNow after you purchase a plan from us. You will be assigned a temporary number when you sign up until your phone number is ported in. To find out if your number can be ported and to start the process, email us (firstname.lastname@example.org) the phone number you would like to port.
How does your technology save me money?
Our technology automatically uses WiFi for calling and texting wherever possible, this lets us pass on the cost savings to you and helps you save money. Our service takes advantage of voice over internet and text over internet technology without sacrificing quality. When your internet is not good, our service falls back to the cellular network for calls.
Can I use my existing phone with TextNow Wireless?
We strongly recommend one of our affordable phones to get the best possible service. While it may be possible to activate your existing Sprint device with our service, you will not receive the advanced technology benefits our wireless devices include such as cellular network fallback.
Can I use my device without a subscription?
No, our devices require an active monthly subscription. Our devices are heavily subsidized to make them affordable for everyone. Therefore, we rely on the monthly subscription to recoup the cost of our devices.
Are TextNow Wireless phones unlocked or un-lockable?
TextNow Wireless phones are not compatible with other phone companies. Taking your TextNow Wireless phone for use with another phone company is not supported.
Can I call internationally?
Yes, you can call internationally with TextNow. International calling rates can be found here. You can add international calling balance by going to 'My Account' inside the TextNow app or while logged in on the web.
*All plans will give you unlimited calling to USA & Canada
†Different plans will give you a different amount of data at 3G and 4G speed. Data at 2G speed is unlimited.