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Let's make sure your device supports TextNow Wireless
and whether
it can use a SIM card or eSIM.
For iPhones
Settings > General > About
For Android
Settings > About Phone > Status
Your IMEI (International Mobile Equipment Identity) is a unique number that identifies your phone.
It’s used to check if your phone can connect to a wireless network and what features it supports.
Dial *#06# on your phone to quickly view your IMEI number.
Your phone can connect to TextNow Wireless. You can use talk and text, and activate with eSIM or a SIM card (depending on your device).
Your phone can’t connect to our network. You can still use TextNow to talk and text over Wi-Fi, or with an active SIM from another wireless provider.
Yes. Your phone must be carrier unlocked to use TextNow Wireless. If it’s locked, contact your current carrier to unlock it.
Not always. Available features depend on your device. Some phones may not support 5G, eSIM, or hotspot.
An eSIM is a digital SIM built into your phone. It lets you activate wireless service without a physical SIM card.
If your phone supports eSIM, you’ll see it in your results. You can also check if eSIM activation is available in the app menu while logged in.
Some phones support using both eSIM and a physical SIM. This depends on your device model.
Yes, if your phone is compatible with a physical SIM card. If it is, you can order a SIM card and activate your service that way.
Yes. If your phone supports eSIM, you can switch during or after activation.
eSIM is quicker to set up and doesn’t require a physical card. It’s also free. Both options support the same wireless features once activated.
Download the app to get started. You can activate your eSIM or order a SIM card.
Restart your phone and check your network settings. Make sure your service is active. If you still need help, contact support.