TextNow Guide
Tips & Tricks

Managing Your TextNow Account

Kevin

Kevin

 

July 16, 2020

Managing Your TextNow Account

"My Account" can mean different things to different people - and to different companies. To us, it's more than just fields of text that spell out your name and email address.

If you'd like to learn about all the powers you hold through your TextNow account, check out these tips below:

Changing My Plan

One of the biggest inconveniences of traditional phone contracts is you're stuck paying for the same exact plan for the duration of your contract, regardless whether your circumstances change or not. And if you're not on contract but need to change your plan as time goes by, you're usually tasked with the challenge of getting through to customer service to be able to make that change.

With cellular TextNow service, you can open up the menu of your TextNow app and tap on My Account to open up your Account portal where you can make all the changes you need.

A little low on cash this month and need to cut back? Tap Manage Plan, then  tap Change Plan and pick the plan you'd like to use for the next billing cycle.

Alternatively, if you'd like to add a bit more high-speed data to your plan, you can also upgrade to our 2GB or Unlimited LTE options. Whatever you situation may be, you're the one with all the control to make your phone plan meet your needs.

Changing My Phone

Have you upgraded to a spiffy new phone? Swapping your TextNow wireless service to your new phone is just a couple of clicks away.Head to your Account page and scroll down and tap on Manage Device, then tap on Swap Active Device, under Activate a Replacement Device. That'll bring you to a page where you choose the type of phone you're swapping to (Android or iOS), and enter the required information that can be found in your new phone.

Once that's done, download TextNow onto your new phone if you haven't already, and sign into your TextNow account. That's it!

Porting My Number

We wouldn't be much of a phone service if you couldn't port your number to us. Here's how! On your Account page, scroll down and tap Number Porting.

Tap on Port my number to start porting it over to TextNow.

Cancel My Service

And finally, if you need to cancel your text now plan entirely, you can by tapping Cancel My Subscription on your Account page.

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