Managing Your TextNow Account

DISCLAIMER: The prices you see on this, or any other TextNow blog article, are subject to change. Please check the TextNow app for the current pricing.

Your TextNow My Account page is where you can manage all the information related to your wireless account, such as the plan you're on, your payments, your phone number, even your device. Use this guide to find out how to use My Account for all your phone needs.

Where is My Account on the TextNow app?

On the app, you’ll access My Account through the menu icon at lower right.

Once you're on the My Account page on the app, your number is at the top and then you'll see several selections underneath:

Let's go through what all these elements do.

1. Plan & My Wireless

In the upper left of the app display you'll see your current plan displayed (whether it's our Free Flex Plan, or one of our flexible unlimited data plans!). If you're on Free Flex, the purple Add Data button lets you pick a day, week, or month unlimited data pass.

Right below that, you'll see My Wireless; tap on it to see more in-depth plan details, renewal date, and payment options if you choose to add an unlimited data plan. This is where you'll see your account balance.

Pro tip: Your account balance can either be used toward international calls or your data purchase.

Keep scrolling, and you'll find menus for Number & Device and for Support.

• Manage Phone Number: Start a porting request or get information to port your number out of TextNow.
• Manage Device: Here’s where you can swap your service to another compatible device.
• Deactivate TextNow eSIM: If you're using an eSIM from TextNow, this is where you can deactivate it and cancel your service.
• Visit Online Support: Find answers in online help articles or via live chat 10 a.m.-5:30 p.m. Eastern.

2. Upgrades, Rewards, Perks

To the right of your plan displays, you'll see three items — Upgrades, Rewards, and Offers.

Upgrades takes you to a display where you can purchase add-ons like locking in your number or going ad-free.

Rewards takes you to the TextNow Rewards Program, where you can earn points — and redeem them for things like upgrades to ad-free, exclusive icons, unknown number look-up, voicemail transcription and more.

The Perks button takes you to current deals, discounts, and freebies you can access — just for being a TextNow user. Check back often to see the latest offers.

3. Additional choices

In the middle of the screen, find sub-menus:

• Contacts list.
• Wallet: Save a credit card for easy purchases.
• Support: A direct link to customer help articles and live chat.
• Activate SIM: A guide to activating a TextNow SIM if you haven't already.
• Give Feedback: Let us know how we're doing!
• TextNow News: Articles to help you get the most out of your free TextNow wireless service.

Where is My Account when using TextNow online?

If you're using a desktop computer or laptop to access TextNow online, you’ll find My Wireless Account in the menu at the left after you log into your account. That menu is also where you access Perks and Help (including Support, International Rates, and helpful articles on the Blog).

When you click on My Wireless, you'll be taken to a stack of options:

• My Plan: See your current plan, the renewal date, and chose a different plan if you want.
• Payments: Check your account balance, add a credit card, or view your previous purchases.
• Number & Device: Manage your phone number and the device you're using, or deactivate your eSIM if using one.
• Support: Get online help and answers.

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