{{'California Privacy Policy' | i18n}}

{{'- For California Residents Only' | i18n}}

{{'Effective: Feb 1, 2021' | i18n}}

{{'Privacy Policy for Non-Californian Residents' | i18n}}

{{'General' | i18n}}

{{'1. This privacy policy (“Privacy Policy”) applies to all products/software, services and websites of TextNow, Inc. (TextNow, “our”, “we” or “us”) (collectively, the “Services”). You (“you” or “your”) consent to this Privacy Policy for collecting, using, disclosing and handling of your information (personal and device information) in connection with your access to, and use of, the Services. The 2ndLine Application and the TextNow Application are both applications (software) from TextNow, Inc.' | i18n}}

{{'2. AS PART OF THE SERVICES, YOU ARE PROVIDED WITH A US/CANADIAN FORMATED TELEPHONE NUMBER. THE TELECOMMUNICATIONS INFRASTRUCTURE NECESSARY TO PROVIDED THE SERVICES ARE LOCATED IN THE US AND CANADA, AS SUCH YOU ARE UNDER THE JURISDICTION OF THE LAWS OF THE UNITED STATES AND THE LAWS OF CANADA when you accept the Services with the US/Canadian telephone number.' | i18n}}

{{'3. TextNow provides “Free” Services as well as paid Services for users. In order to pay for the “Free” Service, personalized advertisements are placed before you. Your Personal Information has to be disclosed (sold) in order to obtain these advertisements. Our paid Services (Premium Services) are available if you wish TextNow to' | i18n}}


Do Not Sell My Personal Information


{{'4. We safeguard your information in accordance with industry procedures and security standards. HOWEVER, “PERFECT SECURITY” DOES NOT EXIST ON THE INTERNET, THEREFORE, TEXTNOW MAKES NO REPRESENTATIONS OR WARRANTIES WITH REGARD TO THE SUFFICIENCY OF THESE SECURITY MEASURES. TEXTNOW SHALL NOT BE RESPONSIBLE FOR ANY ACTUAL OR CONSEQUENTIAL DAMAGES (OR ANY OTHER DAMAGES OR LIABILITY OF ANY KIND WHATSOEVER, WHETHER AS A RESULT OF NEGLIGENCE OR OTHERWISE) THAT RESULT FROM A LAPSE IN COMPLIANCE WITH THIS PRIVACY POLICY BECAUSE OF A SECURITY BREACH OR TECHNICAL MALFUNCTION.' | i18n}}

{{'5. The Services are not intended for use by anyone who is not able to enter into a legally binding contract such as a minor. In any event, if you are under 13 years old or if you are not able to legally form binding contracts, you may not use any of the Services or submit information about yourself to Us. Further, if you have objections to this Privacy Policy, you should not access, sign up for, or use any of the Services.' | i18n}}

{{'6. If You are a resident of the European Economic Area or EU, please deactivate your account with us. We are currently focused on US and Canadian markets and have not yet implemented the EU’s General Data Protection Regulations.' | i18n}}

{{'7. TextNow reserves the right to modify these policies at any time. We invite you to periodically consult this section for possible updates and changes. Notification of any major changes may be sent to you by email or a system message to your account.' | i18n}}

{{'8. If you wish to contact our Privacy Officer, you may contact them through one of the following means:' | i18n}}

{{'Post: TextNow, Inc.' | i18n}}

{{'420 Wes Graham Way' | i18n}}
{{'Waterloo, ON' | i18n}}
{{'N2L 0J6' | i18n}}
{{'Canada' | i18n}}

{{'Email: ' | i18n}}[email protected]


{{'9. You may update your personal information (including flagging your messages for deletion) by accessing your account from our website at ' | i18n}}https://www.textnow.com

{{'Your Rights and Choices' | i18n}}

{{'1. The CCPA (California Consumer Privacy Act) provides California residents with specific rights regarding their personal information. This section provides you with an overview of your rights and the following sections provide the details as well as how you may exercise your rights.' | i18n}}

{{'2. You have the right to request that TextNow disclose to you about our collection and use of your personal information over the past 12 months.' | i18n}}

{{'3. TextNow treats the personal information of all users of TextNow’s services nearly the same and as such we are disclosing in the following sections:' | i18n}}

  •  - The categories of personal information we collect about you.
  •  - The categories of sources for the personal information we collect about you.
  •  - Our business or commercial purpose for collecting or selling that personal information.
  •  - The categories of third parties with whom we share that personal information.
  •  - The categories of your personal information disclosed for a business purposes.
  •  - The categories of your personal information sold or disclosed.

{{'4. Once we receive and confirm your verifiable consumer request (see below Exercising Access and Data Portability, and Deletion Rights), we will provide you with a copy of your specific personal information or the deletion of your personal system as per your request.' | i18n}}

{{'5. We will not discriminate against you for exercising any of your CCPA right (unless permitted by the CCPA), we will not a) deny you our goods or services; b) charge you different prices or rates, including through granting discounts or other benefits, or imposing penalties; c) provide you a different level or quality of goods or services; and d) suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.' | i18n}}

{{'However, we may offer you certain financial incentives as permitted by the CCPA, These incentives may result in different prices, rates, or quality levels. Any permitted incentive will be reasonably related to the value of your personal information. The terms and condition of such financial incentives, if any, will be separately offered to you. Your Participation will be based on your prior opt-in consent, which can be revoked at any time.' | i18n}}

{{'Do not sell my personal information' | i18n}}

OR Do Not Sell My Info

{{'[For California Residents Only]' | i18n}}

{{'6. You may OPT-IN and You have the right to OPT-OUT: not have your personal information sold: see Do not sell my personal information OR Do not sell my info – This right may be exercised from the Settings page of the TextNow App or TextNow Web App.' | i18n}}

{{'7. Please note that you will continue to receive advertisements even if you exercised your do not sell my info option unless you have paid services.' | i18n}}

{{'8. You may exercise also this right from ' | i18n}}[this opt out link]

{{'Exercising Access and Data Portability' | i18n}}

{{'[For California Residents Only]' | i18n}}

{{'1. You have the right to request that TextNow disclose certain information to you about our collection and use of your personal information over the past 12 months. Please see the later sections as noted previously.' | i18n}}

{{'2. Every 12 months you have the right to make two (2) access specific information and portability requests. To request a copy of your specific personal information, the following two methods are available:' | i18n}}


{{'Please also not that your TextNow App and Web App also displays a large portion of your specific personal information at any one time. Please also note, for security reasons, we will not provide a copy of your payment information if any.' | i18n}}

{{'8. Only you, or a person registered with the California Secretary of State that you authorize to act o your, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.' | i18n}}

{{'Please note that you will have to sign into your user account, TextNow has your personal information records by user account. If you do not have a user account with TextNow then we do not have a copy of your personal information in our records.' | i18n}}

{{'Deletion Right' | i18n}}

{{'[For California Residents Only]' | i18n}}

{{'1. You have the right to request deletion of your personal information. You may exercise this right at' | i18n}}


{{'Please note that you will have to sign into your user account, TextNow has your personal information records by user account. If you do not have a user account with TextNow then we do not have a copy of your personal information in our records.' | i18n}}

{{'2. Please note that this deletion request will delete your personal information from TextNow’s user account databases. This means that your user account will no longer work and can not be restored. You may sign up for a new user account if you wish to use TextNow’s services in the future.' | i18n}}

{{'3. Please also note that TextNow needs to retain certain portions of your personal information in order to a) detect or resolve issues related to security, anti-fraud, and anti-spam; b) comply with the law and in particular telecommunications law; c) carry out any actions for internal purposes only that consumers might reasonably expect such as for archival backups and for improving TextNow’s products and services.' | i18n}}

{{'What Information do We Collect? How We use this Information?' | i18n}}

The table below sets forth the types of data we collect. We use this data for one or more of the following purposes as indicated in such table:

Purpose #1 - Providing our Services to you, including communicating with you and marketing our Services to you.

Purpose #2 - Security (such as detecting security breaches, protecting against fraud, malicious and illegal activity, and taking action against wrongdoers (e.g. fraudsters and hackers)).

Purpose #3 - To ensure our Services are working as intended and to make improvements to our Services.

Purpose #4 - To comply with legal and regulatory requirements.

Purpose #5 - To provide you with relevant commercial advertisements. In connection this Purpose #5, we share certain information as indicated in the table below with third party advertisers in order to provide you with relevant commercial advertisements. The provision of such information generates revenue to pay in part or in whole for the Services. If you would like more information about this practice and to know your choices about not having this information used by these companies, click here.

Information We Collect? Purpose
Name, User ID (alias), email address, Phone Number, IP address, device ID, advertiser ID, device type, settings and operating system.  #1, #3, and #5 (advertiser ID, IP address and/or hashed email only)
Telephony log information (telephone log records) (e.g. calling-party number, receiving party number, forwarding numbers, time and date of calls and messages, duration of calls, routing information and types of calls).  #1, #3, #4 
Messages (including voice, text, audio, video, pictures and videos) and contacts.  #1, #3
Credit card number  #1 (payment processing only) 
Records of purchases of our Services.  #1 (Marketing) 
Information about your interaction with the TextNow application and advertisements.  #1, #3, #5 (advertiser ID, IP address and/or hashed email only)
Latitude/longitude coordinates and general physical location or movements from IP address and Wi-Fi access.   #1, #5 

Third Parties

We may make third party applications, such as extensions, available through the Services. The information collected by us when you enable a third party application is processed under this Privacy Policy. Information collected by the third party application provider is governed by their privacy policies. For example:


{{'We “do not track” you across third party websites. However, we do track you as per this Privacy Policy, and further some of our third party advertisers may also track you across other websites or online services.' | i18n}}

{{'Notwithstanding any other provision, we partner with third parties that collect information across various channels, including offline and online, for purposes of delivering more relevant advertising to you or your business. Our partners may place or recognize a cookie on your computer, device, or directly in our emails/communications, and we may share personal information with them if you have submitted such information to us, such as your email address or device ID. Our partners may link the hashed or obfuscated personal information we share with them to the cookie stored on your browser or device, and they may collect information such as your IP address, browser or operating system type and version, and demographic or inferred-interest information. Our partners use this information to recognize you across different channels and platforms, including but not limited to, computers, mobile devices, over time for advertising (including addressable TV), analytics, attribution, and reporting purposes. For example, our partners may deliver an ad to you in your web browser based on a purchase you made in a physical retail store. Your data may be transferred outside of the country from which it was originally collected. To learn more about interest-based advertising in general and to opt-out, please visit' | i18n}} http://www.aboutads.info/choices. {{ 'To opt-out of the use of your mobile device ID for targeted advertising, please see' | i18n}} http://www.aboutads.info/appchoices.

{{'Our advertising partners may place or recognize a cookie on your computer or device, and may use a de-identified, non-human readable version of your email address for matching to other data collected from (or across) sites about you to improve the relevance of online advertising and personalization. Never is your actual email address shared with any company. To learn more about interest-based advertising in general and to opt out, please visit ' | i18n}}http://www.aboutads.info/choices

{{'How do we Collect Your Personal Information? (From/Sources)' | i18n}}

{{'1. The Devices that you use to access our telephone services such your laptop/desktop, Android device, and iOS device.' | i18n}}

{{'2. The TextNow Application and in particular when we provide you with our telephone services through our Applications.' | i18n}}

{{'3. Information is also received as part of routine credit card verification (fraud) checks.' | i18n}}

{{'Sale of Personal Information' | i18n}}

{{'In the preceding 12 twelve (12) months, TextNow has sold (or disclosed) the following categories of information:' | i18n}}

Category 1. Identifiers [NO]
Category 2. Device/Network/Location Information (such as IP addresses, geolocation (if you allowed such on your device), Advertising ID) [YES]
Category 3. Cookies and Analytical Tracking [NO]
Category 4. User communications [NO]
Category 5. Third Party Applications (where you have enabled such) [YES]

{{'These categories of personal information were sold or disclosed to ad exchanges, ad supply side platforms (ssps), ad buy side platforms (bsps), ad demand side platforms (dsps), advertising agencies, advertising trading desks, and direct brands (advertisers).' | i18n}}

{{'Disclosure of Personal Information' | i18n}}

{{'In the preceding 12 twelve (12) months, TextNow has disclosed the following categories of information for a business purpose:' | i18n}}

{{'1. Security (such as Detecting security breaches, Protecting against fraud and malicious activity, Taking action against wrongdoers (e.g. fraudsters and hackers)) ' | i18n}}

Category 1. Identifiers [YES]
Category 2. Device/Network/Location Information (such as IP addresses, geolocation (if you allowed such on your device), Advertising ID) [YES]
Category 3. Cookies and Analytical Tracking [YES]
Category 4. User communications [YES]
Category 5. Third Party Applications (where you have enabled such) [YES]

{{'2. Performing Services including Marketing, Third Party Applications, and Providing you with telecommunication services including sale of products, telephone services and user communications.' | i18n}}

Category 1. Identifiers [YES]
Category 2. Device/Network/Location Information (such as IP addresses, geolocation (if you allowed such on your device), Advertising ID) [YES]
Category 3. Cookies and Analytical Tracking [YES]
Category 4. User communications [YES]
Category 5. Third Party Applications (where you have enabled such) [YES]

{{'3. Providing you with commercial advertisements' | i18n}}

Category 1. Identifiers [NO]
Category 2. Device/Network/Location Information (such as IP addresses, geolocation (if you allowed such on your device), Advertising ID) [YES]
Category 3. Cookies and Analytical Tracking [NO]
Category 4. User communications [NO]
Category 5. Third Party Applications (where you have enabled such) [YES]

{{'4. To ensure our services are working as intended and to make improvements to our services,' | i18n}}

Category 1. Identifiers [YES]
Category 2. Device/Network/Location Information (such as IP addresses, geolocation (if you allowed such on your device), Advertising ID) [YES]
Category 3. Cookies and Analytical Tracking [YES]
Category 4. User communications [YES]
Category 5. Third Party Applications (where you have enabled such) [YES]

{{'Revoking Your Consent' | i18n}}

{{'1. You may withdraw your consent to the ongoing uses of your information set out in this Privacy Policy at any time, subject to legal or contractual restrictions and reasonable notice. You can withdraw your consent by exercising your Deletion right (see above), by deactivating your account or by uninstalling the TextNow Application using the standard uninstall procedures that may be available as part of your mobile device or via the mobile application marketplace or network where you obtained the TextNow Application.' | i18n}}

{{'2. You may opt-out of providing your location information to us when you are using mobile devices. If you do not want us to use your location information as described in this Privacy Policy, you should turn off the location services for the mobile application located in your mobile device settings. Please refer to instructions provided by your mobile service provider or the manufacturer of your device to learn how to adjust your mobile device and mobile browser settings.' | i18n}}

{{'Disclosure and Retention of Your Information' | i18n}}

{{'1. Our servers are located in the United States and Canada. Accordingly, in connection with providing you with the Services, your information will be processed and stored in the United States and Canada. The governments, courts, law enforcement, and regulatory agencies of which are able to obtain disclosure of your information through the laws of the United States or the laws of Canada.' | i18n}}

{{'2. Your payment information may be share with such third parties as needed for billing purposes and to prevent fraud.' | i18n}}

{{'Links to other Web sites and Third Party Ads' | i18n}}

{{'1. The Services may include advertisements regarding or otherwise contain hyperlinks to other websites, including those of our business partners, vendors and advertisers. Advertisements for third parties and their products may be included with the Services and those third party advertisements and web sites may include a cookie, web beacons, or other device(s) of the third party. We do not have control over the cookies, web beacons, or other devices used by third parties and do not have access to whatever information they may collect. You acknowledge and agree We are not responsible for the content or for the privacy practices employed by third parties.' | i18n}}