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COVID-19 Response

Stay connected.
Stay safe.

We're Here for You

At TextNow, our mission is to provide excellent phone service for free, or as close to free as possible.  And we understand that right now, staying connected is more important than ever. Read on to learn about how we’re helping, get answers to some of your questions, and access resources to help you stay safe through these challenging times.

How We're Helping

Nothing is more important to us than the health and safety of our teammates, our customers, and our communities. From device giveaways to service upgrades, community support to resources for customers, we’re doing everything we can to help you navigate these difficult circumstances.

Community Partnerships

We’re sending devices with free phone plans to non-profit organizations in our communities to make sure our most vulnerable have a direct line to essential services.

The COVID-19 pandemic has forced us to change the way we serve our community members, as we can no longer conduct in-person meetings with counsellors. Many people who rely on our services can’t access basic phone plans, so the free service provided by TextNow is truly a lifeline in keeping our most vulnerable connected to the ongoing support they need during these difficult times” 

Annabelle Porter,
Addictions Services Director

Free Service for the Most Vulnerable

With millions of people in the U.S. and Canada losing their jobs, the economic disruption caused by COVID-19 has been unimaginable. We’re sending free devices, SIM cards, and upgraded service to as many people as we can who are no longer able to afford phone service. We want to make sure they can stay connected to the most important people in their lives while we get through this crisis.

Doing Our Part to Flatten the Curve

Our top priority is the health and safety of our employees, our partners and our communities. In early March we [temporarily] closed all TextNow offices and we’ve all been getting to know the work-from-home lifestyle. We’re making the most of it through game nights and happy hours –all virtually of course.
Follow us on our Instagram @TextNowLife channel to see how we are navigating this new lifestyle.

Keeping Customers Informed

We’ve brought back our Helping Hands series with tips and information for navigating these current uncertain times. You can see all our updates about staying connected with those living abroad, staying safe from phishing scams, and staying healthy on our blog

Our Response to COVID-19

Stay Healthy and Clean Your Phone to the Touch

Staying Connected With Those Abroad

Distance Learning: How TextNow is Helping Teachers Stay Connected

COVID-19 Phishing Calls and How to Avoid Them

Stay Informed: Where to Find Verified COVID-19 Updates

We're here to help

How to Stay Connected

Stay Close, From a Distance

Free Calling & Texting on WiFi

Download our app to get a real phone number with free unlimited calling & texting to the U.S. and Canada.

Free Nationwide Talk & Text

For our customers in the U.S., our Free Nationwide Talk & Text plan offers free, unlimited calling and texting to the U.S. and Canada on the Nationwide Sprint® Network.

Add a Second Line to Your Phone

Get a free second phone number while working from home, to keep your business and personal life separate.

Call Internationally as Low as $0/Min.

If you have family or friends abroad, we offer affordable international calling rates to keep you connected.

*Sprint provides wireless service as the underlying network carrier only. TextNow is responsible to the TextNow subscribers for the service. Please call TextNow with any questions or comments about services. Sprint is a trademark of Sprint.

What People Are Saying About Us

“Waterloo-based TextNow is offering its free talk and text cellular phone service in Canada for the first time ever to support those impacted amid the COVID-19 pandemic”

“This is a great initiative from @TextNow, a Canadian company that operates a Sprint MVNO in the US. Free phones, free plans, and free phone numbers to those in need - in both countries.”

“TextNow … is the first non-Lifeline based or major carrier provider that I'm aware of to help consumers out by offering them both a free phone plan AND a free phone”